Refund Policy

Each Lume pack is a one-time digital purchase. After successful payment, the listed base and bonus Lume are immediately credited to your ATTUMA account and do not expire.

Lume can only be used for digital items within ATTUMA. It cannot be transferred, traded, withdrawn, redeemed, or exchanged for cash. Except where required by applicable law, unused Lume balances are non-refundable.

Lume and related in-game items are digital content supplied immediately. At checkout, we may ask for your express consent to immediate supply and your acknowledgement that the statutory cancellation right may be lost once supply begins.

Nothing in this policy excludes or limits statutory rights to repair, replacement, redelivery, price reduction, or refund for digital content that is faulty, not as described, or not delivered.

ATTUMA does not currently offer paid subscriptions. Lume products do not auto-renew.

If subscriptions are introduced, billing periods, renewal, cancellation, and refund terms will be disclosed before purchase.

You may request an investigation, redelivery, or refund for a duplicate charge, a successful payment where Lume was not delivered, an unauthorised payment, or digital content for which the law requires a remedy.

We assess requests using the order record, account-delivery record, and applicable law. Approved refunds are returned to the original payment method.

If you believe you are eligible for a refund (e.g., due to a technical fault), please contact us with your order details and a description of the issue.

We will review your request and notify you of the outcome within 7 business days.